Complaints.
We want to put things right. Here is how to tell us and what happens next.
How to complain
Contact us by email at hello@moneyarena.co.uk or by post to Mortgage & Finance Arena Ltd, 12 Melbourne Business Court, Pride Park, Derby DE24 8LZ.
What happens next
[CONFIRM WITH YOUR COMPLAINTS PROCEDURE: how quickly you acknowledge a complaint, and that you send a final response within eight weeks.]
If you are not happy with our answer
You can ask the Financial Ombudsman Service to look at your complaint for free. You usually need to contact them within six months of our final response.