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Energy help.
Pay the right amount.

What the price cap means, whether to fix and a free checker to see if your direct debit is right.

Energy

The price cap now

From 1 October to 31 December 2026, a typical household on direct debit pays about £1,723 a year.

Energy

Fix or stay on the cap?

Compare a fixed price with the cap rate, and check exit fees. A fix gives certainty, not always savings.

Energy

Take a meter reading

Send readings to your supplier, especially when prices change, so you only pay for what you use.

Struggling to pay?

Talk to your supplier first. Then get free help with debts and benefits.

Get help

Is your energy direct debit right?

Use figures from your latest bill or app. Your supplier shows your estimated yearly cost.

In pounds.
In pounds.
In pounds. Find this on your bill or app.

Your result

A fair direct debit would be about

-

  • Your direct debit is-
  • Balance after 12 months-

A guide only. Use is higher in winter, so a small credit going into winter is normal.

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Common questions

What is the energy price cap?

Ofgem sets a limit on the price of each unit of gas and electricity and the daily standing charge for standard variable tariffs. It changes every three months. It does not cap your total bill.

Should I fix or stay on the price cap?

A fix gives you certainty, but you may pay more if prices fall, and there can be exit fees. Compare the fixed price with the cap rate, and check the exit fee before you switch.

Why is my direct debit going up?

Suppliers look at your recent use and the price you pay. If you are in debt on your account, or prices have risen, they may raise it. If you are well in credit, you can ask them to lower it or refund some credit.

I cannot afford my energy bills. What can I do?

Contact your supplier straight away. They must offer help, such as a payment plan you can afford. You can also get free advice from Citizens Advice or a debt charity.